Phase Care ensures users a complete and personalized assistance service to accompany you in the first steps of your product discovery.
Phase Care benefits apply to all purchases in the Phase range and allow you to benefit from:
1. A personalized and reactive customer service provided by our experts who will accompany you as closely as possible in the follow-up of your purchases and use of products.
The average estimated reply time is 24 hours (Paris, CET).
2. 100% care and support for the repair or exchange of your product in case it is defective, via an express service.
In addition to the manufacturer's warranty, we take care of the return of your product in case it is defective.
We will repair or exchange it for a new product without delay and all shipping costs related to the return of defective products are covered by us.
3. A 2-year manufacturer’s warranty in case of damage due to wear and tear of your product.
You benefit from a replacement or repair warranty handled at our expense up to two years after your purchase.
4. A flexible 14-day returns policy that offers the possibility to return your product and request a complete refund of your purchase (as evidenced by your invoice).
Check the Terms of Sale (art 8.) for more information.