During 14 days following the delivery of your order, you may request the exchange or refund of your MWM product (“MWM products”, “Mixfader”, “Mixfader Case”, “Mixfader Dock”, “ProLink”, “Phase Essential”, “Phase Ultimate”, “Phase Case”, “MWM USB Cables”, “MWM RCA Cables”), which you must return to us in perfect conditions accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. MWM cannot accept returns where labels have been removed.
For exchanges and returns, you must contact our support before shipping any MWM product back to us:
You are responsible for the shipping of returned MWM product back to MWM. Any MWM product lost in transportation will not be compensated for.
Shipping charges on returned MWM products are at your expense. However, MWM will not charge additional shipping on exchanges.. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability.
Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery.