Support

Phase

  • How do I plug Phase to my DVS setup?

    The Phase Receiver has two audio outputs (one for each deck) that need to be linked to the Line audio inputs of your DVS interface. Your DVS interface can be either a DVS integrated mixer or an external DVS interface (sound card).

    Step by Step:

    Phase and mixer with integrated DVS
    1. Connect the Phase Receiver to a power source for power it on (computer, power outlet...)
    2. Connect the Phase Receiver to your mixer through the line outputs using RCA cables
    3. Place the Phase Remotes on top of your records. You are now all set and can use Phase!

    Phase and analog mixer with external sound card
    1. Connect the Phase Receiver to a power source for power it on (computer, power outlet...)
    2. Connect the Phase Receiver to your sound card through the line outputs using RCA cables
    3. Place the Phase Remotes on top of your records. You are now all set and can use Phase!

  • How long does the battery last?

    Once Phase is fully charged, you'll be safe for around 10 hours. And it takes 1 hour to reach full charge.

  • How to turn on Phase?

    To turn Phase on, you just have to connect the Receiver to a computer or a regular plug via its USB slot.

  • What type of records can I use with Phase?

    Any! Phase does not read the records, it only detects and captures your turntable's rotation. You could even use Phase without a record at all.

  • How do I know when a Remote battery is empty?

    Little lighted dots on the Phase Receiver indicate the battery level for each Remote (A and B). In addition, the led of your Remote will flash red when the battery is running out.

  • How does Remotes pairing work? (needed when you have more than 2 Remotes).

    1. Place the Phase Remote you want to pair on one of the Phase Receiver docks
    2. Long press the corresponding Setup button on the Phase Receiver (A or B): the led of your Phase Remote will start flashing
    3. When the led stops flashing, your new remote is paired with the Receiver
    Please note, only one Remote can be paired to each Receiver dock at a time.

  • With which software can I use Phase?

    Phase was designed to work with any software that uses DVS technology (e.g. Serato, Traktor, Rekordbox, Virutal DJ).

  • How do I recharge the Remotes?

    Make sure the Receiver is plugged, then simply put the Remotes on the Receiver. They will automatically begin charging.

  • Is Phase sensitive to external disruptions (like rumble for example)?

    Phase completely overrides any form of external disruption (rumble, defective equipment...etc.). There is no risk to erode the signal anymore, because the signal is digitally generated by Phase.

  • Will I need to buy additional cables or anything else?

    Everything you need will be provided with Phase. You will find in the box: 1 USB power cable to charge the receiver, 2 RCA cables to plug Phase to your DVS setup, and 4 magnetic stickers to maintain the remotes on your records.

  • How do I make sure to maintain the Remotes on the record?

    Phase Remotes have a little notch that allows you to fix them on your turntable's spindle, just like you do with your records. Also, the underside surface is magnetic, so you just have to stick one of the magnetic stickers (comes in the box with Phase) on your record, put the Remote on your record, and let physics work its magic!

  • What is the purpose of 4 Remotes and 1 Receiver in the Ultimate Phase offer?

    Using 4 Remotes will allow you to use 2 Remotes while letting the other 2 charge on the Receiver in order for them to be fully charged and ready to use at any time. This configuration is particularly adapted for long hours of mix and emergency situations in case of lost, low battery...

  • Is it possible to use 1 Receiver with 4 Remotes on 4 turntables simultaneously?

    Phase only has 2 analog plugs, not 4, consequently it is not possible to use 1 Receiver with 4 Remotes on 4 turntables simultaneously for now. However, this could be something to work on in the future, don't hesitate to send your feedback to our team!

  • Is it possible to change the led color on the Remotes?

    Yes, you can set the color of each led directly from the configuration software. The software also offers other advanced features and product updates. Go to mwm-store/configuration to download it for free :)

  • Who is this product for?

    Phase is meant for all the DJs willing to preserve the sensation associated with vinyls and turntables while enjoying an unprecedented level of stability and precision with a standard DVS setup.

  • I would love to work with you, Who should I contact?

    For all the inquiries about an eventual partnership, sponsoring or else, don't hesitate to contact us at the following address: partnership@mwm-store.com.

  • I am interested in becoming a distributor. What should I do?

    First of all thank you for your interest! Please contact partnership@mwm-store.com.

  • I’m a journalist and I would like to write something about you.

    First of all thank you for your interest! Please contact press@mwm-store.com.

  • I have an issue with the configuration software

    Please send us an email with details about your issue at support@mwm-store.com so our team can help you. Don't hesitate to include screenshots or even videos to illustrate your issue.

Still have some unanswered questions? Our awesome support team is ready to assist you anytime at:

support@mwm-store.com